d-mail

lady comes in, "are you operations?!"

Me "yes, I am. how can I help you?"

She throws (yes, she actually threw them. one landed on the floor) 2 papers at me. I'm already in grump town, so I'm instantly shut off from bum kissing...

"I logged on to online banking during my breakfast, which is either one thing, or the other" (what?)

"okay"

"Now, I pulled up my online banking things, and my CD amount doesn't show up! If I refresh the web page, it shows up!"

"okay, so it does show up if you refresh? It's probably just a glitch in the online banking. I can't change anything on the online system..."

"yes! I want it to show up the FIRST TIME! YOU have to do this!"

"I can't change anything about online banking. I have a phone number you can call, to inform them of the issue, or I can call when I get a second"

"well, I NEVER! I don't have time for that! Do you take me for someone that has time?!"

"I'm a pretty busy fella myself, but I'll make the call for you, as soon as I get a free second."

"WELL?!"

"I'm in the middle of a test that's timing (lies), and I will have to cover the teller line right now, but I'll give you a call when I..."

"well, I expect a FULL report in no more than thirty minutes, telling me that you've fixed the issue. I'm taking YOUR CARD!"

"okay, enjoy. I'll call you when I find something out."

not even calling. I'm just going to call her back later, and let her know that we're working on it...